Enter Safe Mode and run Option 5 "Rebuild Database" then try again
- Turn off the PlayStation 4 by pressing the power button on the front panel. The power indicator will blink for a few moments before turning off.
- Once the PlayStation 4 is off, press and hold the power button. Release it after you've heard two beeps: one when you first press, and another seven seconds later.
- Connect the DualShock 4 controller with the USB cable and press the PS button on the controller.