I "think" fifa points are usually exempt. However given the situation, you should call up support (as surely you did recently regarding the compromised account). I'm surpirsed they sorted the account on email tbh usually calling is the way to go for future reference, much quicker:D
Just incase:
https://www.playstation.com/en-gb/get-help/contact-us/
Numbers at the bottom for uk. Opens at 10.30. It's no grantee they will but only they can answer that. (this is just a community forum)