yes, it's definitely a software issue. the new updates that Sony is making for PS4 do not support 3rd party headsets/headphones. not all, but a handful of them
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Channel Details:
- Title: All PS4 Support posts
- Channel Number: 67303913
- Language: English
- Registered On: August 7, 2016, 8:01 am
- Number of Articles: 49766
- Latest Snapshot: April 23, 2019, 8:55 am
- RSS URL: http://community.eu.playstation.com/playstationeu/rss/boardmessages?board.id=ben_tsops4
- Publisher: https://community.eu.playstation.com/t5/PS4-Support/bd-p/bEN_TSOPS4
- Description: All PS4 Support posts
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