Hi,
Our PS4 has stopped reading discs. It is a limited edition model pre-ordered in Nov 2015, now approx 10 months old.
There is no error message. You insert a game disc and it appears to try and do something, not much noise, but never loads the game or proceeds... It just keeps quietly trying.
We have tried a database rebuild by turning the PS4 off, unplugging everything, waited a few minutes, plugged everything back in, held down the start button for several seconds until a Beep sounded, followed the instructions to enter safe mode and chose option 5 Rebuild Database, but that didn't work.
Can someone please let us know what we have to do to make it work again.
Many thanks.