Are you in the same time zone :) ,
i bet , that Sony has a lot more people trying to contact them lately due to the ddos isues ,
email them , then your isue is loged with them ,
if you had a credit card attached to your psn account ring the bank and out it on hold , untill you can contact Sony.
from what people are saying it like a 30 min wait or so on the phone , but they can get through to Sony. I don't know re your area but my guess it's the same.