I've got the same think and have been working to fex it in more than a week intensively. USB safe mode support calling and more.I got another ps4 so I installd the drive disk and trade to install 5.50 version on then move back the drive but it back didn't go well that way Ether. Last think I'm gonna do now is changing the harddrive even though it was working well before the update before I throw the machine into the wall.
With regards
hi my ps4 has gone into safe mode and is asking me to download an update file for version 5.50 or later which i have done on my pc i cant open that file as it is a .pup file i have used winzip and zipreader
Hi, I am wondering if anyone has some advice/tips for me regarding my PS4 wireless controller without having to pay for a new one. The controller charges fine and holds battery for a few hours as you’d expect with a controller that’s a few years old, but if I try to use the controller at all while it charges, the controller “crashes”.. the blue light stays on for a minute or so but whatever my last command was it’ll be stuck doing this for a while until the controller finally disconnects. So if I am playing an FPS game my character will be stuck spinning on the spot or running in a circle and the only way to stop this is to hit the tiny reset button on the back or wait patiently, which isn’t ideal when I play online. But I have noticed that it doesn’t disconnect if I plug the controller in and try my best not to move it, could this be a short circuit within the controllers charging point or something and is there a warranty for getting the controller repaired or replaced? Any advice/support would be much appreciated. Thankyou.
Hi i had a problem with my ps4 where it kept showing options on safe mode like restart however wen i would restart it id be bought back to the page so i reset my ps4 and it worked however i lost my old account and don't know thr password or email plz help
Hey, thanks for your response, yes I did try to delete the corrupt download and redownloading with no luck, I also did restart after doing it again but without luck as well.as for the static IP and the DNS, I did try to use Google's DNS but that didn't help either whereas I didn't try to change the static IP because I don't know how to be honest.
I'm new to this per se but I recently got my 13 y/o son a PS4 and therefore am the family manager but he got a gift voucher recently and couldn't add it to his own profile, I had to add it to mine for him. Now he's playing Fortnight and I had to use the credit from voucher to get the add on for it but when he'll logged into his own profile ID (Epic) to play the game, the add on isn't available to him, (the v-bucks) are sitting on my PSN account). Why is this so confusing and why don't they make it easier for parents/family managers to understand. Now he's nagging in my ear to make him the family manager, ayyyy, not happening! What can I do please, I need some support!!
This has happened to me twice, and both times it occurred because one of my buttons were stuck. fix the button and it should work fine.
Sony ***** people like us over. Sorry pal, but i'm afraid your son's account will never be able to redeem online content EVER! I personally played for more than a year on PSN and I was a sub account myself because I actually told the truth about my age for once on these things (16). When they added family manager I was no longer allowed to access any online content, and i'm sure you'll see this a lot, but I can't logon to Sony anymore because of it. You'll need a "Family Manager's assistance with logging on", but literally no one has been able to figure out how to since the entire Family Manager update. So before the update, I had pre-order items for games (Prey - The Cosmonaut Pack, The Evil Within 2 - Last Chance, etc.) and I deleted a game for more space. I thought "oh, i'll be able to get the DLC stuff back anytime", but I can't logon to PSN to redownload the item, even though i've bought items on that account before, rendering all previous purchases null. It sucks that Sony doesn't just throw this Family Manager ***** in the gutter. In conclusion, you can't transfer those items to your son's account. If you're lucky, try to buy the items on his account by making him a PSN account and LYING about his age so you can actually not get scammed. You can access what you want to do with his account under Parental Controls/Family Management if you can. I typed this all up with an account I made to try to solve this kind of problem, but alas to no avail...
I second that. Encounter the game breaking bug at 2-4 where the cut scene failed to load and I was stucked.
I am having this same issue with my son playing Rainbow Six: Siege. It lets him play single player campaign, but he can't play the multiplayer missions. I just spent $60 on a brand new game with dlc and he can't even use it to its full capacity. I'm more than a little upset.
ok i found how to get these achievments, if someone will have the same problem as me he/she have to delete all data from game and do this achievments first then f they save previous they can recover it.
You can close this topic.
I can't even find the support number on this site! I am having the same issue with my son trying to play Rainbow Six: Siege. We just spent $60 on this game, and he can't even play it. I'm so mad, because it's not like I can return the game, since it was brand new... -.-
getting kind of annoyed, I tried the link on 3 different browsers and it doesn't work. I just get that 404 error
When ingame Currency is purchased for a game, it is locked to the purchasing Account, he won't be able to use it on his own Account as it was purchased on your Account... You could try calling Customer Support and have a word, see if they are willing to Refund... They don't normally, but it's worth a shot, they treat calls - case to case.
A Sub Account does not have it's own Wallet, it draws funds for purchasing from the Master Account (yours)... You can set a spending limit from the Parental Controls. He should be able to purchase items on his own Account up to his age limit.
Making a false Account like the person above is not really the best thing to do.. If that person has used a random date of birth... there won't be photographic evidence of proof for that date.. If Sony were to ask for it... The Account will be banned... all purchases to that Account, Trophies, game progressions would be lost.
And of course, it opens up your child to adult games and the misuse of Credit Cards. Kids don't think, they do.
Ava
In fairness, I sit and watch my son play. He is actually really good, and he isn't a jerk like a lot of the adults he plays with on xbox. As his parent, it should be my decision whether he is mature enough to play certain games. Also, what about the kids that play online with their real life friends and family? My son plays online with his dad, and wants to play with his aunt that lives out of state. PSN won't allow it though. I'm pretty upset that he just spent his allowance on a game he can't play even though I approved it.
Hey both of you brat_baby22 and S2N-Ava, I really appreciate your comments. I will search up the number to ring Epic, they all appear (very cleverly) to make themselves scarce to telephone contact and everything is supposedly covered online in FAQ or forums which when you're frustrated like I have been all day, I cannot find/see anything!
As for being honest (or not) for setting up his account, yes I am as I don't want my son accessing whatever and whenever he likes, it's bad enough that he's become addicted after only two weeks but I hear your point bb22, I don't want to have to resort to trying to beat the system as I'm likely to trip myself up somewhere else down the line 
Gosh why the hell don't Sony respond to some of these "too hard basket" questions!!
Very informative thanks 👌👌👌👌
Don’t worry bro all u have to do is find a game with no trophies and then delete it and then reinstall the game or if you only have trophies download a free game then delete it
Hey. I have had this PlayStation 4 for a few years and it has started to get a error message reading Blu rays and video games but will read DVDs. I have tried everything I have read about going into the options and reset the system and everything and I am looking to replace whatever part i need to, but I wanna be sure I'm buying the right thing. Please help it has been months not being able to play any games!!
I can’t launch Netflix and YouTube on my PS4.
it want to turn on HDCP option.
but my TV is not maintained this option.
When I turn on HDCP, I have a black screen and no sound.
i hear sound only from earphone, and following the beeps go to menu and turn off the HDCP.
So please, allow launch Netflix and YouTube without HDCP.